My Account
Creating an account, logging in, passwords, and settings
15 articles in this category
How to create an account
Your account is created automatically when you book a class.
How to log in to your portal
Steps to log in to {{base_url}}/portal to view your classes and certifications.
How to reset your password
Forgot your password? Here is how to set a new one.
A tour of your student portal dashboard
The Next Up hero, upcoming classes, online course banner, and portal navigation explained.
The Class Detail Hub — everything about one booking
Click any class on your portal home to open a detail page with pre-work, location, check-in code, and after-class links.
Using the portal on your phone
The 4-tab bottom bar, booking forms on mobile, and tips for using the portal with one hand.
How to update your profile
Change your name, phone number, or email address in your portal.
How to manage your payment card
Save a payment card for future bookings or remove one from your account.
Managing your notification preferences
Control which emails and text messages you receive from us.
Managing your email and text subscriptions
How to opt out of marketing emails, stop reminders, and control which notifications you get.
How to unsubscribe from emails or texts
Stop receiving marketing emails or SMS messages from {{tenant_name}}.
Turning on two-step sign-in for your portal account
Add an extra layer of security to your portal login with an authenticator app and recovery codes.
Downloading a copy of your data
You can request a copy of everything we have on file for you — bookings, certs, notes — as a downloadable ZIP.
Why am I being asked for a 6-digit code at login?
Short explainer for admin users who see the 2FA challenge page after entering their password.
Why was I signed out?
If you were logged out unexpectedly, here is what probably happened and how to get back in.
Still need help?
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