Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using the DoCPR platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, as well as our Privacy Policy and Acceptable Use Policy, which are incorporated herein by reference. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

You must be at least 18 years of age to create an administrator account. Students under the age of 18 may register for classes with the consent of a parent or legal guardian. By using the Service, you represent that you meet these eligibility requirements.

2. Description of Service

DoCPR is a multi-tenant software-as-a-service (SaaS) platform designed for CPR training businesses and instructors. The Service provides tools for managing CPR certification classes, student registrations, bookings, payments, certification tracking, and related administrative functions.

The platform operates on a multi-tenant architecture, meaning that individual CPR training businesses ("Tenants") each maintain their own isolated environment within the DoCPR platform. Each Tenant may configure their own classes, schedules, pricing, locations, and instructor assignments. Students interact with specific Tenants when booking and attending CPR classes.

DoCPR does not itself provide CPR training, certification, or medical instruction. The Company is a technology provider that facilitates the management and delivery of CPR training services by independent Tenants. All CPR instruction, certification decisions, and training quality are the sole responsibility of the respective Tenant.

3. User Accounts

The Service supports multiple account types and roles, including but not limited to:

• System Administrators: Users with platform-wide administrative access, managed by DoCPR.
• Tenant Administrators: Users who manage a specific Tenant's settings, classes, locations, instructors, students, and bookings within the platform.
• Instructors: Users assigned by a Tenant to teach CPR classes and manage class rosters, attendance, and certification outcomes.
• Students: Individuals who register for and attend CPR classes offered by Tenants through the platform. Students may create portal accounts to view their bookings, certifications, and profile information.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify DoCPR of any unauthorized use of your account or any other breach of security. DoCPR will not be liable for any loss or damage arising from your failure to protect your account credentials.

You agree to provide accurate, current, and complete information when creating your account and to update such information as necessary to keep it accurate and complete.

4. Booking and Payment Terms

Students may book CPR classes through the DoCPR platform. Class availability, pricing, schedules, and locations are determined by each Tenant independently. By booking a class, you agree to pay the listed price and any applicable fees at the time of registration.

All payments are processed securely through Stripe, a third-party payment processor. By making a payment through the Service, you agree to Stripe's Terms of Service and Privacy Policy. DoCPR does not store your full credit card information on its servers.

Tenants may offer coupons, vouchers, or promotional pricing at their discretion. Such offers are subject to any terms and conditions specified by the Tenant and may be modified or revoked at any time by the issuing Tenant.

Refunds, when applicable, will be processed back to the original payment method via Stripe. Processing times for refunds are subject to your financial institution's policies and may take 5–10 business days to appear on your statement.

5. Cancellation and Refund Policy

The following cancellation and refund policies apply to class bookings made through the DoCPR platform, unless a Tenant has established alternative policies that are communicated to you at the time of booking:

Individual Tenants may implement their own cancellation and refund policies, which may be more or less restrictive than the defaults described above. It is the student's responsibility to review the applicable cancellation policy at the time of booking.

6. Intellectual Property

The DoCPR platform, including its design, software, code, user interface, graphics, logos, trademarks, and all related intellectual property, is owned by DoCPR and is protected by applicable copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any portion of the Service without prior written consent from DoCPR.

Tenants retain ownership of their own content, including class descriptions, scheduling information, branding, and any materials they upload to the platform. Tenants grant DoCPR a non-exclusive, worldwide, royalty-free license to use, display, and distribute such content solely for the purpose of operating and providing the Service.

The name "DoCPR," the DoCPR logo, and all related marks are trademarks of DoCPR. You may not use these marks without prior written permission.

7. User Content and Conduct

You are solely responsible for any content you submit, post, or transmit through the Service, including but not limited to profile information, class descriptions, messages, and uploaded materials ("User Content"). You represent and warrant that you own or have the necessary rights to submit such content and that your content does not infringe upon the rights of any third party.

You agree not to use the Service to:

• Upload, transmit, or distribute content that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable.
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.
• Interfere with or disrupt the Service, servers, or networks connected to the Service.
• Attempt to gain unauthorized access to any portion of the Service or any other systems or networks.
• Use the Service for any purpose that is fraudulent, illegal, or unauthorized.
• Scrape, crawl, or use automated means to access the Service without prior written consent.
• Submit false or misleading information, including fraudulent class listings or fake certifications.

DoCPR reserves the right to remove any User Content that violates these Terms or is otherwise objectionable, and to suspend or terminate accounts that engage in prohibited conduct.

8. Third-Party Services

The Service integrates with and relies upon third-party services to deliver its functionality. By using the Service, you acknowledge and agree to the following:

• Stripe (Payment Processing): All payment transactions are processed by Stripe, Inc. Your use of Stripe's payment services is subject to Stripe's Terms of Service and Privacy Policy. DoCPR is not responsible for Stripe's handling of your payment information, though we take reasonable measures to ensure the security of the integration.
• Supabase (Data Storage and Authentication): User data, including account information, class records, booking details, and certification data, is stored using Supabase infrastructure. Supabase provides database hosting and authentication services. Your data is handled in accordance with our Privacy Policy and Supabase's terms and security practices.
• Mailgun (Email Communications): Transactional and notification emails, including booking confirmations, reminders, certification notifications, and administrative communications, are sent via Mailgun. By using the Service, you consent to receiving email communications necessary for the operation of the Service. Your email address and related data are shared with Mailgun solely for the purpose of delivering these communications.
• Vercel (Hosting): The Service is hosted on Vercel's infrastructure. Vercel provides cloud hosting and content delivery services that enable the platform to operate reliably and performantly.

DoCPR is not responsible for the availability, accuracy, or performance of third-party services. We do not endorse and are not liable for any acts or omissions of third-party service providers. In the event of a third-party service disruption, DoCPR will make reasonable efforts to restore functionality but cannot guarantee uninterrupted access.

9. Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

DoCPR does not warrant that the Service will be uninterrupted, secure, or error-free, that defects will be corrected, or that the Service or the servers that make it available are free of viruses or other harmful components.

DoCPR makes no warranties or representations regarding the quality, accuracy, or validity of any CPR training, instruction, or certification provided by Tenants through the platform. The Company is a technology provider and does not certify, endorse, or guarantee the qualifications of any Tenant or instructor.

10. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall DoCPR, its officers, directors, employees, agents, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, arising out of or in connection with your access to or use of (or inability to access or use) the Service.

In no event shall DoCPR's total aggregate liability to you for all claims arising out of or relating to these Terms or the Service exceed the greater of (a) the amount you have paid to DoCPR in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred dollars ($100.00).

DoCPR shall not be liable for any injuries, damages, or losses arising from CPR training, instruction, or certification activities conducted by Tenants, including but not limited to personal injury, wrongful death, or any consequences resulting from the application or misapplication of CPR techniques learned through classes managed on the platform.

11. Indemnification

You agree to indemnify, defend, and hold harmless DoCPR, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) your use of or access to the Service; (b) your violation of these Terms; (c) your violation of any rights of any third party; (d) any User Content you submit or transmit through the Service; or (e) for Tenants, any CPR training, instruction, or certification services you provide through the platform, including any claims of negligence, malpractice, or inadequate training.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Iowa, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms or the Service shall be brought exclusively in the state or federal courts located in the State of Iowa, and you consent to the personal jurisdiction of such courts.

Any claim or cause of action arising out of or relating to these Terms or the Service must be filed within one (1) year after such claim or cause of action arose, or it shall be forever barred.

13. Changes to Terms

DoCPR reserves the right to modify or replace these Terms at any time at our sole discretion. If we make material changes to these Terms, we will notify you by posting the updated Terms on the Service and updating the "Last Updated" date at the top of this page. We may also notify you via email or through a prominent notice on the platform.

Your continued use of the Service following the posting of revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Service and, if applicable, cancel your account.

We encourage you to review these Terms periodically to stay informed of any updates.

14. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at: