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How to contact support

Ways to reach our team for help with your account or classes.

We are here to help. You can reach our team in several ways.

Email (fastest response)

Send an email to support@docpr.com. We read every message and usually respond within 24 hours on business days.

Phone

Call . We are available Monday through Friday, 8am to 5pm Central Time.

Live chat on this website

Click the chat icon in the bottom right corner to start a conversation. During business hours, you can talk to a team member. Outside business hours, an AI assistant can help.

Submit a support ticket

If you are logged into your portal, click Support or Open a Ticket. This creates a record that we track until your issue is resolved.

What to include when you contact us

  • Your name and email address
  • The class name and date (if your question is about a class)
  • A description of the issue or question
  • Any error messages you saw (copy and paste the exact wording)
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Tip: The more detail you provide, the faster we can help you. Include specific dates and names when possible.
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Note: For urgent issues related to a class happening today, call us — phone is the fastest way to reach us.

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We're here for you — call or email us any time during business hours.

Mon–Fri 8am–5pm Central Time

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