How to use the AI chat support
Get help from our AI assistant for common questions and issues.
DoCPR.com has an AI chat assistant available right in your portal and on the website. You can ask questions and get instant answers.
How to start a chat
- 1Look for the chat icon or "Help" button at the bottom right of the page.
- 2Click to open the chat window.
- 3Type your question in plain English.
- 4The AI will give you an answer right away.
- 5If you need human support, you can request to talk to a team member.
The AI can help with
- How to register for a class
- Questions about your account or portal
- Information about certifications and expiration dates
- Troubleshooting technical issues
- How to reschedule or cancel
- Payment and refund questions
- General platform guidance
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Tip: Ask questions naturally, just like you would with a person. The AI understands casual language and incomplete sentences.
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Note: The AI chat is available 24/7. For complex issues or if you prefer to talk to a person, you can always email support@docpr.com or call during business hours.
The AI learns from your questions to improve its answers. If an answer is not helpful, let us know and we will improve it.
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